We utilize both Air and road freight and have exclusive deals with shipping conditions. To make sure you get the best quality and affordable service depending on what goods you are purchasing.
our Liquid yeast is delivered with an Express service so it arrives on an overnight service within the EU meaning that the yeast is still cold. We package the liquid yeast within cold insulating bags with ice packs so it arrives in optimum Condition.
Delivery time for all commercial orders outside of Ireland will depend on the country and customs. Tracking information will be emailed upon shipping.
It is the responsibility of the Purchasing Party to understand and account for the environmental factors in the area of delivery
WHC accepts no liability for products subjected to non-ideal environmental conditions at any point after the package has been delivered by the courier
It is the responsibility of the Purchasing Party to ensure the package will be secured from theft upon delivery. If no one will be available to accept the product(s), it is the responsibility of the Purchasing Party to prevent potential theft or vandalism by using the tracking information provided to have the product(s) held for pickup or re-delivered on a day in which the Purchasing Party will be able to accept it. WHC accepts no liability for products that have been subjected to vandalism or theft after the package has been delivered by the courier.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at julia@whclab.com. Please note that returns will need to be sent to the following address: Yakima Hop Storage, Yakima Washington 98908, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at julia@whclab.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at julia@whclab.com.
